Welcome to Fashions Queen! Below are answers to common questions about shipping, returns, refunds, payments, orders, and customer support.

1. Where does Fashions Queen ship?

Fashions Queen currently ships within the United States. International shipping is not currently available.

2. How much does shipping cost?

We offer free standard shipping on eligible orders within the United States.

Any applicable shipping charges or available shipping options will be shown during checkout before you complete your purchase.

3. How long does order processing take?

Orders are generally processed within 1–3 business days. Processing times do not include weekends or applicable holidays.

Processing may occasionally take longer during major promotions or periods of high order volume.

4. How long does delivery take?

After your order has shipped, standard delivery generally takes approximately 4–7 business days, depending on your location and the shipping carrier.

5. What is the estimated total delivery time?

The estimated total delivery timeframe is approximately 5–10 business days from the date your order is placed.

Delivery times are estimates and may vary because of carrier delays, weather, holidays, high order volumes, or other circumstances outside our control.

6. Is there an order cut-off time?

Yes. Our standard order cut-off time is 3:00 PM Eastern Standard Time.

Orders placed after the cut-off time will generally begin processing on the next business day.

7. Will I receive tracking information?

Yes. Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to become active or update in the carrier's system.

8. Can delivery times vary?

Yes. Estimated delivery dates are not guaranteed.

Delivery may be affected by:

• Severe weather
• Carrier delays
• Holidays
• High order volumes
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other unforeseen circumstances

9. What if I entered the wrong shipping address?

Please carefully review your shipping information before placing your order.

If you notice an error, contact Fashions Queen as soon as possible. We may be unable to change an address once an order has entered processing or has already shipped.

Fashions Queen is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

10. What is your return window?

Eligible returns may be requested within 30 days of delivery.

Requests submitted after the applicable return period may not be accepted.

11. What items are eligible for return?

Returned products must generally be:

• Unused and unworn
• Unwashed
• In their original condition
• Returned with original packaging where applicable
• Returned with applicable tags, labels, and accessories
• Accompanied by valid proof of purchase when required

12. Are any items not eligible for return?

Returns may not be accepted for:

• Used, washed, damaged, or altered products
• Products missing required packaging, tags, labels, or accessories
• Products returned after the applicable return period
• Final-sale or otherwise non-returnable products

13. How do I start a return?

To request a return:

1. Contact Fashions Queen customer support with your order number and reason for the return.
2. Wait for return approval and instructions.
3. Carefully package the item in its original condition.
4. Follow the return shipping instructions provided by our support team.
5. Keep your return tracking information until the process is complete.

14. Do you charge return shipping fees?

For approved returns, we will provide the applicable return instructions.

Where a prepaid return label is provided, there will be no charge for that label.

Please contact customer support before sending an item back.

15. Are there restocking fees?

No. Fashions Queen does not charge a restocking or handling fee for approved returns.

16. Do you offer exchanges?

Direct exchanges are not currently guaranteed.

If you need a different size, color, or product, you may return an eligible item and place a new order for the item you want.

17. When will I receive my refund?

After a returned item is received and inspected, an approved refund is generally processed within 7 business days.

Refunds are normally issued to the original payment method used during checkout. Your bank or payment provider may require additional time for the funds to appear in your account.

18. What should I do if my item arrives damaged, defective, or incorrect?

Please contact Fashions Queen within 30 days of delivery.

To help us review the issue, provide:

• Your order number
• Clear photos of the item received
• Photos of the original packaging
• A photo of the shipping label
• A brief description of the problem

After reviewing your case, we may provide an appropriate resolution, such as a replacement or refund.

19. Can I cancel my order?

Orders may be eligible for cancellation before they enter processing.

For the best chance of cancellation, contact us as soon as possible after placing your order.

Once an order has been processed or shipped, cancellation may no longer be available. In that case, the order may need to be handled under our Refund Policy.

20. What payment methods do you accept?

We accept the payment methods displayed during checkout.

Available options may include major credit and debit cards and other secure payment methods supported by our payment providers. Available payment methods may vary based on your location and checkout options.

21. Is my payment information secure?

Payment transactions are handled through secure payment processors using appropriate security technologies.

Fashions Queen does not intentionally store complete credit or debit card information on its own servers.

22. When am I charged for my order?

Payment is generally processed after your order is submitted and your selected payment method has been successfully authorized.

If payment authorization is unsuccessful, your order may not be completed.

23. What currency do you use?

Prices and payments are generally displayed and processed in United States Dollars (USD).

24. Are taxes included in product prices?

Applicable taxes, if any, will be displayed during checkout according to the customer's location and applicable requirements.

The final amount payable will be shown before you complete your purchase.

25. What happens if my payment fails?

If your payment cannot be authorized, your order may not be completed.

You can try another available payment method or contact your bank, card provider, or Fashions Queen customer support for assistance.

26. How can I contact customer support?

If you have questions about an order, product, shipping, returns, refunds, or payments, please contact us:

Store Name: Fashions Queen
Website: fashionsqueen.shop
Address: 331 Kingston Ave, Brooklyn, NY 11213, United States
Phone: +1 718-756-7473
Email: support@fashionsqueen.shop

Opening Hours

Sunday – Thursday: 11:00 AM - 7:00 PM
Saturday: Closed
Sunday: 12:00 M - 2;00 PM

Time Zone: Eastern Standard Time