Shipping policy

At Fashions Queen, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping destinations, shipping costs, order processing, estimated delivery times, tracking, address requirements, and procedures for missing packages.

SHIPPING DESTINATIONS

Fashions Queen currently ships within the United States.

At this time, international shipping is not available.

SHIPPING COSTS

We offer Free Standard Shipping on eligible orders within the United States.

Any applicable shipping charges and available delivery options will be displayed during checkout before you complete your purchase.

ORDER PROCESSING TIME

Orders are generally processed within 1–3 business days, Monday through Friday.

Please note:

  • Processing time does not include weekends or public holidays.
  • You will receive an order confirmation after your order has been successfully placed.
  • Once your order has shipped, we will send a shipping confirmation email.
  • Tracking information will be provided when available.

Processing times may occasionally be longer during holidays, promotional events, or periods of high order volume.

TRANSIT AND DELIVERY TIME

After your order has been processed and transferred to the shipping carrier, standard delivery generally takes approximately 4–7 business days.

The estimated total delivery time from the date an order is placed is approximately 5–10 business days.

Delivery estimates are not guaranteed and may be affected by:

  • Severe weather
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete delivery addresses
  • Transportation disruptions
  • Other circumstances outside our reasonable control

ORDER CUT-OFF TIME

Our standard daily order cut-off time is:

3:00 PM Eastern Standard Time

Orders placed before the daily cut-off time may begin processing on the same business day.

Orders placed after the cut-off time will generally begin processing on the next business day.

Orders placed during weekends or holidays will generally begin processing on the next applicable business day.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking number provided to monitor the progress of your shipment through the applicable carrier's tracking system.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or display updated shipment details.

If your tracking information has not been updated for an extended period, please contact our customer support team for assistance.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact Fashions Queen as soon as possible, preferably before your order has been processed or shipped.

Once an order has been dispatched, we may be unable to change, redirect, or modify the delivery address.

Fashions Queen is not responsible for delays, failed deliveries, returned packages, or other delivery issues resulting from an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect address, additional shipping charges may apply if you request that the package be shipped again.

MISSING OR LOST PACKAGES

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking:

  • Around your property
  • Your mailbox or designated delivery location
  • With household members
  • With neighbors
  • Any secure or alternative location where the carrier may have left the package

If you are still unable to locate your package, please contact Fashions Queen customer support as soon as possible.

We may work with the shipping carrier to review the delivery status and determine appropriate next steps.